Privacy Policy

1. Information We Collect

Information you provide directly

• Name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Details you submit through our contact or enquiry forms, including B2B quote requests.
• Communications you send us via email, phone, or WhatsApp.

Information collected automatically

• Device and browser information, IP address, and pages visited on the Website.
• Cookies and similar technologies (explained in Section 4 below).

We do not collect or store your card numbers, CVV, UPI PIN, or banking passwords — payment data is handled entirely by our payment partner (see Section 5).

2. How We Use Your Information

• To process and deliver your orders, send order confirmations, and provide shipment tracking.
• To respond to your enquiries, quote requests, and customer-support issues.
• To improve our Website, products, and services.
• To send order-related updates via email, SMS, or WhatsApp.
• To send promotional communications, only where you have opted in; you may unsubscribe at any time.
• To prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.

3. Legal Basis & Consent

We process your personal data on the basis of your consent (provided when you submit information or place an order), the necessity of performing a contract with you (fulfilling your order), and our legitimate interest in operating and securing the Website. You may withdraw your consent at any time by contacting us; withdrawal will not affect processing already carried out.

4. Cookies

Cookies are small text files stored on your device. Our Website uses cookies to keep the shopping cart and checkout working, remember your session, and understand how visitors use the site. The types of cookies we use:

You can control or delete cookies through your browser settings. Disabling essential cookies may affect cart and checkout functionality.

5. Payment Information

All online payments on the Website are processed through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, your card, UPI, or banking details are collected and processed directly by Razorpay on their secure systems — this information never touches or gets stored on our servers. Razorpay's handling of your data is governed by their own privacy policy, available at razorpay.com/privacy.

6. Sharing of Information

We do not sell or rent your personal information to anyone. We share it only with:

• Courier and logistics partners — name, phone number, and delivery address, strictly for shipping your order.
• Payment gateway (Razorpay) — for processing transactions and refunds.
• Service providers — such as our hosting provider, only to the extent needed to operate the Website.
• Legal authorities — where required under applicable law, court order, or government direction.

7. Data Storage & Security

Your data is stored on secure servers and transmitted over encrypted (SSL/HTTPS) connections. We follow reasonable security practices and procedures as required under Indian law to protect your information against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy — including order records required for accounting, tax, and legal compliance — after which it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where it is no longer required for legal or contractual purposes.
• Withdraw consent for marketing communications at any time.
• Nominate another individual to exercise these rights in the event of death or incapacity, as provided under the DPDP Act, 2023.

To exercise any of these rights, write to us at info@mgkindia.com. We will respond within a reasonable timeframe as required by law.

10. Third-Party Links

The Website may contain links to third-party websites or social media platforms (Instagram, Facebook, LinkedIn, YouTube, WhatsApp). We are not responsible for the privacy practices or content of those platforms. We encourage you to review their privacy policies before sharing any information.

11. Children's Privacy

The Website is not directed at children under 18 years of age, and we do not knowingly collect personal information from them. If you believe a minor has provided us information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, any grievance or privacy-related concern may be addressed to: